Shipping policy

. Terms of Service

Welcome to Orions Designs. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (the "Services"). By visiting our store or placing an order, you agree to these Terms.

**Orders and Payment**
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or inventory issues. Prices are listed in USD and subject to change without notice. Payment is processed securely at checkout.

**Products**
We offer physical Halloween decor and apparel (print-on-demand and dropshipped), plus digital downloadable products (printable planners, signage, wall art). Digital products are delivered electronically and are not physical items. Product images are illustrative; actual items may vary slightly.

**Shipping and Fulfillment**
Physical items are fulfilled by our manufacturing and dropshipping partners and shipped directly to you. See our Shipping Policy for timelines. We are not responsible for delays caused by carriers, customs, or events outside our control.

**Returns and Refunds**
See our Refund Policy for return, exchange, and refund eligibility.

**Intellectual Property**
All content on this site — designs, graphics, logos, and text — is the property of Orions Designs or its licensors and may not be copied, reproduced, or redistributed without permission.

**Limitation of Liability**
To the fullest extent permitted by law, Orions Designs is not liable for indirect, incidental, or consequential damages arising from use of the Services or products purchased through our store.

**Governing Law**
These Terms are governed by the laws of the United States and the state in which our business operates.

**Changes to These Terms**
We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance.

**Contact Us**
Questions? Contact us at nn1investmentgroup@gmail.com.

---

## 2. Refund Policy

**Physical Products**
We accept returns within 30 days of delivery for unused items in their original packaging. To start a return, contact us at nn1investmentgroup@gmail.com with your order number.

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days.

**Damaged or Incorrect Items**
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost.

**Digital Products**
Due to the instant-access nature of digital downloads (printables, PDFs, wall art files), all digital product sales are final and non-refundable once the file has been delivered or downloaded, except in cases of a defective or corrupted file.

**Non-Returnable Items**
Custom or personalized items, and sale/final-sale items marked as such, are not eligible for return unless defective.

**Late or Missing Refunds**
If you haven't received a refund yet, first check your bank account, then contact your card issuer — processing times vary. If you've done this and still have not received your refund, contact us at nn1investmentgroup@gmail.com.

---

## 3. Shipping Policy

**Processing Time**
Orders are processed within 2–5 business days. Print-on-demand and dropshipped items may take slightly longer to produce before shipping.

**Shipping Time**
- Domestic (U.S.): 7–15 business days after processing, depending on the item and carrier.
- International: 10–25 business days, depending on destination and customs processing.

These are estimates, not guarantees — delays from carriers, customs, weather, or high-volume seasons (like Halloween!) can occur.

**Shipping Costs**
Shipping costs are calculated at checkout based on your location and order size. Any current free-shipping promotions will be clearly marked at checkout.

**Order Tracking**
You'll receive a shipping confirmation email with tracking information once your order ships. Some items ship separately if sourced from different fulfillment partners.

**Customs, Duties, and Taxes**
International customers are responsible for any customs fees, import duties, or taxes charged by their country. These are not included in the order total.

**Lost or Missing Packages**
If tracking shows delivered but you haven't received your package, contact us at nn1investmentgroup@gmail.com within 7 days so we can investigate with the carrier.